Refund policy

We want you to try Hushwind in your own car, nursery or stroller before you decide. That is what the 30 nights are for.

30 nights to decide

You have 30 nights from the day your order arrives to return it for a full refund. Use it. Run it beside a sleeping baby. If it is not right, send it back.

The fan can be used. We do not ask for it to be unopened, and we do not ask why you are returning it.

Return shipping is free

We pay shipping both ways. Email us and we will send you a prepaid return label. You will not be charged for the return, and there is no restocking fee.

How to start a return

Email sovanrithtube@gmail.com with your order number. We will reply with a prepaid label and instructions.

When you get your money back

We refund to your original payment method once the return is scanned by the carrier, so you are not waiting on transit. Your bank usually posts it within 5 to 10 business days after that. We will email you when the refund is issued.

If it arrives damaged or faulty

Email us a photo and your order number. We will send a replacement or refund you, whichever you prefer. You do not need to return a faulty unit first, and this is not limited to the 30 night window.

Wrong or missing items

If we shipped the wrong colour or pack, or something is missing from your order, tell us and we will correct it at our cost.

Cancelling before it ships

Orders can be cancelled for a full refund any time before dispatch. Email us as soon as you can and we will stop it.

Exchanges

If you want a different colour or a different pack size, the fastest route is a return plus a new order. Email us and we will process the refund the moment the return is scanned, so you are not out of pocket for long.